PRIVACY POLICY

We are committed to protecting your personal information and your right to privacy. This Privacy Policy sets out how We collect, store and handle personal information (as defined below) of individuals in accordance with the Personal Data Protection Act 2010 ("PDPA") and the laws of Malaysia.

Please read this Privacy Policy to understand how We use the Personal Information we may collect from you. The aim of this Privacy Policy is to explain to You the kind of Personal Information that We may gather from You when You visit Our Website. By providing Your personal information to Us, You are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of Your Personal Information as described in this Privacy Policy

We reserve the right to change, modify, add, remove or replace any part of this Privacy Policy at any time without notice to You. It is important for You to be aware of any changes made to the Privacy Policy as Your continued usage or access of Our Website and Our Service after the posting of the changes, modification, replacement, addition or removal of any clauses of the Privacy Policy means that You agree and accept the changes implemented . The changes to the Privacy Policy will be effective when it is posted on Our Website without notice provided to You. We encourage You to review this Privacy Policy frequently. If You do not agree and if you do not wish to comply with the amended Privacy Policy, You must cease to use and access Our Service and Website.

1. OUR COMMITMENT TO YOU

1.1
We value Your trust and are committed to protecting Your Personal Information. To ensure that you can make informed decisions and feel confident about supplying Your Personal Information to Us when using Our website and Our Services, We provide You with this Privacy Policy outlining Our practices and the choices You have concerning how Your Personal Information is being collected and used by Us.

2. INTERPRETATION

2.1
For the purpose of this Privacy Policy, the following terms shall, unless the context otherwise require, have the meanings as defined below.

"Fees" means the prevailing fees payable to obtain the will. All fees specified does not include any government taxes. Any consumption taxes or any other taxes as may be imposed by the Malaysian government shall be charged separately;
"Privacy Policy" means this Privacy Policy;
"Personal Information" means any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you, such as your Name, Address, Identity Card /Passport Number, Contact Details, Email Addresses, details of your beneficiaries, executors and details of your assets. For the purposes of this Privacy Policy, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Policy is applicable only if you are a natural person / an individual;
"Service" means the online will writing service provided by us via our Website;
"Will" means the Will for a non-muslim person made available following payment to the Service;
"Website" means www.willhelpu.net;
"You" and "Your" means you, as the user of our Service; and
"We" "Ours" and "Us" means us at WillHelpU.

3. PERSONAL INFORMATION WE COLLECT

3.1
In order for Us to provide You with the best possible Service and to operate in an efficient and effective manner, We need to collect relevant Personal Information from you which you have voluntarily provided us when you register on Our Website. The Personal Information collected by Us may include (but is not limited to) the following:
  1. Sensitive information such as Your name, date of birth, identity card/passport number, gender, nationality and race.
  2. Contact information such as current private and/or business address, telephone or mobile phone number, email address and physical address.
  3. Payment information such as Your credit card information, including the name of cardholder, card number, billing address, expiry date or Your bank account details.

3.2

For general web browsing, although no personal data is revealed to Us, certain technical and statistical information is available to us via Your internet service provider such as cookies, your IP address, the time, date and duration of Your visit.

3.2.1   COOKIES

We collect information about Your use of Our website from cookies. Cookies are electronic packets of information stored on your computer and used by websites to keep track of visitors and registered users, and this is one of the methods of uniquely tracking visitors for different purposes. Cookies in themselves do not identify the individual user, just the computer used to access the website. You are not obliged to accept cookies. If You are concerned, You can change your browser setting either to accept all cookies, to notify You when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect Your use of Our Website and Service, and you will not be able to take advantage of all the features presented on our Website.

4. HOW WE COLLECT PERSONAL INFORMATION

4.1
We may collect Personal Information directly from you:
  1. When You use Our Service on Our Website;
  2. When You register an account on Our Website;
  3. When You visit or browse Our Website; and/or
  4. When You interact with Us offline, including when You interact with Our customer service agents.

5. USE OF PERSONAL INFORMATION

5.1
We do not sell or disclose your Personal Information in an unauthorised manner to any third parties. Upon reading this Privacy Policy You agree that We may use Your Personal Information as permitted by applicable laws. We may collect and use Your Personal Information for one or more of the following purposes mentioned herein:
  1. To comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines or industry codes that applies to Us;
  2. To process Your request for our Service;
  3. To process Your registration as a user, and maintaining and managing your registration;
  4. To provide You with the Service You have paid the Fees for;
  5. To administer and manage the Service We provide You (including charging);
  6. To detect and prevent fraudulent activity;
  7. To maintain records required for security, claims or other legal purposes;
  8. To any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities; and/or
  9. to be shared with service providers who work with Us to provide You the Service such as the cloud storage provider and the payment gateway provider.

6. DISCLOSURE OF PERSONAL INFORMATION

6.1
Save in accordance with this Privacy Policy and except as permitted or required under any enactment, law, statute or regulation, We will not use or disclose your Personal Information without any prior consent (implied and/or express).

7. YOUR RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL INFORMATION

7.2
You will have access to and correct Your Personal Information held by Us.

7.1
If You wish to have access to Your Personal Information in Our possession, or if You are of the opinion that such Personal Information held by Us is inaccurate, incomplete, misleading, not relevant or not up-to-date, You may make such changes and amendments any time you wish at Your convenience, at a later date by logging onto Our Website via your log-in ID.

7.3
If You would at any time like to terminate Your account or withdraw Your consent, You may do so. However, upon Your termination of Your account or withdrawal of Your consent, We will deactivate of delete Your account and information from Our database. However, We may retain some information to prevent fraud, assist with any investigations, enforce Our terms of use and/or to comply with applicable legal requirements.

8. YOUR OBLIGATIONS

8.1
You are responsible for providing accurate and complete information to Us about Yourself (or any other person whose personal information you provide us). This obligation is a condition to the provision of Our Service to You, otherwise the Will you have created may be invalid and unenforceable as the information provided is inaccurate.

9. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

9.1
We will retain Your Personal Information in compliance with this Privacy Policy for the duration of Your relationship with Us.